Staff Area

Control Room

Our control room handles 12000 calls per month.

Most of these are handled by our TAGTRONICS system which electronically monitors the booking and check calls placed by our Officers. Our lone worker policy and procedures ensure that should any officer find themselves in difficulty while on duty our dedicated team of controllers will ensure that a Patroller is dispatched to site to offer assistance.

Our control room is manned and fully functional 24 hours per day, 7 days per week, 365 days per year. Tagtronics is an automated call logging system that allows our Officers to book on using a code number. Tagtronics provides state of the art rostering control and wage collation to allow Controllers and Supervisors simplified information and better workforce control. The system will only allow officers to be deployed at a site for which they have received full training. Additionally, officers a client has requested are not deployed at their site cannot be rostered to attend on the Tagtronics system.